Your work stays available for 90 days.
Recent work is kept for 90 days after its last edit or send. Opening or viewing a record does not restart that clock. You can review earlier work and export its lines from the web app.
Recent work becomes unavailable 90 days after its last edit or send. We delete expired records automatically. Protected backups may retain copies for up to seven days longer. Restored copies must pass expiry and access checks before they can be made available.
Uploads are kept briefly for recovery.
Once a scan is finished, we keep its original images or PDF, the copies made to read them, and the completed result for 30 minutes so the result can be recovered. Your saved lines in Recent work have their own 90-day period.
Browser-page scan results can be recovered for up to 30 minutes from when Sidecar accepts the scan. Only the person who started the scan can recover it, while they still have access. We keep the temporary result encrypted and delete it automatically after expiry. Encrypted copies may remain in protected backups for up to seven days longer.
Uploading a document or scanning a page does not turn on scan recording.
You choose whether to record scans.
Recording is off unless you choose to turn it on. Each person controls their own setting. Recorded copies are kept for 7 days from their original capture. Turning recording off stops new recordings. Copies already recorded still expire on their original schedule.
Only people authorized to investigate a problem can review these recordings. They help us troubleshoot scans and improve how Sidecar reads parts. The recordings are still deleted after 7 days.
Your shop controls its connections.
A connection to your shop software belongs to your business and location. Connection keys are encrypted and are not shown again after you save them. People can use a connection only while they have permission to do so.
Need an export or something deleted?
If you own the business, contact support and tell us what you need exported or deleted. We’ll check your authority to make the request and confirm what it covers before we act.
We’ll let you know when the work is done. Sending a request is not a confirmation that data has been deleted.
When you request access.
We keep the contact details and notes in your access request for 90 days after your last submission or a change reviewed by Sidecar.
Account details, invitations and records of account activity have separate retention rules. The periods for Recent work and scan recording do not extend them.
Contact support for questions about your shop’s data.