How can we help?
Get help with Sidecar, your shop’s access, or a question about your data.
Start here.
Who handles support?
We answer support requests by email during the beta. We usually reply within 1–2 days.
Do I need to turn on scan recording?
No. You can ask for help with recording off. Contacting support does not automatically attach scans, source documents or diagnostics.
What should I include?
Tell us what you were trying to do, what happened, and the supplier site if relevant. Never email passwords or connection keys.
Can I request an export or deletion?
Yes. If you own the business, email us with what you need exported or deleted. We’ll check that you’re authorized, then let you know when it’s done.